Delivery and return policy
We use plain brown boxes with no reference to the contents; it is discreet for your privacy. Only a return address and the shipping address is on the shipping label, there is no company name listed. The packing list is located inside the box with a list of the products that are in the order. Our shipping method is very discreet, not even the delivery person will know what is inside the box.
There is no need to be shy or embarrassed when buying sex toys from lovemakingtoy.com because we understand Indian culture and sensibilities so go ahead and shop for Sex toys with confidence.
Love Making Toy wants to protect the health of our customers and for sanitary reasons, we do not allow exchanges or refunds used the product. Due to the nature of our products, health regulations prohibit the return of personal items and our company policy follows this law so For sanitary purposes. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please Contact Us.
This policy is to give peace of mind to our customers knowing that they will never be sold a previously returned, used or unwanted product. We thank you for your understanding of this policy. We do not offer refunds or exchanges used product.
If an item is returned to us, we throw it in the garbage; we never sell a returned item regardless of if it was used or not because we do not want to risk re-selling any pre-used items. This is why we cannot offer a refund even if an item is returned.
Please note you have purchased an amazing premium product. Dissatisfaction from any purchase is possible from a customer’s point of view, but as responsible adults, we both should understand that sex toys are used 100% for sexual purposes and SHOULD NOT be used by multiple partners or should not be returned for the sake of social responsibility which we both participate in.
In the case of a manufacturers defect, we will gladly honor the 30-days manufacturer’s warranty by replacing a defective product with the same product.
Once you receive your order, test the battery operated items immediately BEFORE using. If an item is used, the manufacturer will not provide warranty replacement.
The manufacturer will only provide warranty replacement if the order invoice and the original packaging are included with the return.
In the event of a defect please Call or email and include the name of the product, the order number and a brief explanation of what is wrong. We will respond with the return address and further instructions.